The Employee Always Wins
Back in 2009 I traveled to New York City to study at the American Management Association. It was fairly early in my management career and I thought I was a "big shot" getting to go to NYC and learn management. My class was mostly entry level managers who had never held a leadership role or taken any other leadership training. The instructor had us introduce ourselves and when it came to me, I mentioned that I'd had Six Sigma Team Leader and Total Quality Management training and that I had become a trainer on those subjects for my company. At break the instructor pulled me aside and told me that I was probably in the wrong class as it was for people with no previous management experience. As any great leader does, he recognized my knowledge and skill and put me to use as a sort of co-instructor. We had a great week of class, and the instructor took extra time with me to give me instruction he wasn't giving the rest of the class. One of the things he told me was, ...