Unavailing Logic

  If you attend church, you may recognize the title of this post as lyrics from a Hillsong Christian worship song. Don't worry, I'm not turning this into a religious blog, but my faith is a part of who I am and has contributed to my belief structure and attitude. What you may not know is that I am a bassist and I volunteer regularly on my church's worship team, so I've played this song dozens of times.  Recently, someone asked me the old question, "What do you do for a living?". I answered his question. I told him I worked as an IT Solutions Architect and was in a pre-sales role selling datacenter and security solutions to our clients. His response, "oh, you're in sales". No. Technically I'm "pre-sales". Then he says, "so you work on computers?". No, I create solutions for clients. As the conversation continued, I got this knot deep in the pit of my stomach because none of those things are what I really am. It's what I...

Tom Petty sang a song called, "The Waiting". In today's instant gratification society, waiting has become unacceptable. Everyone wants it now. No one wants to pay the price to get it. And many are jealous of the ones who have attained success.  [Chorus] The waiting is the hardest part Every day you get one more yard You take it on faith, you take it to the heart The waiting is the hardest part F rom the age of 10, I knew what I wanted to do with my life. I loved computers and technology. My dad owned a business, and when I was 15, I began working for him. I installed the company’s first-ever computer. Eventually, I built networks, taught myself desktop publishing, and learned the printing business so I could produce all of the company’s marketing materials. I also learned what it was like to run a business. During the summers when I wasn’t in school, I’d travel with my dad on sales calls. I was giving presentations to hundreds of people at 15 years old—dressed in a coat a...

Several years ago I was called to my bosses office and given an ultimatum. Fire one of my direct reports, or be accountable for their actions. If you've been in a leadership role before, you may have encountered a situation where it's "them or me" and you had to make a tough decision. But as a servant leader, part of your job is to lay yourself on the line for your team, and that's exactly what I did. In this particular case, it wasn't a matter of the individual not doing their job, it was the manner in which they were treating those they interacted with. Ultimately the fix was easy. A simple heart to heart chat to make the individual aware of their actions and discover the source. That individual continued to work for the organization and is still there long after I moved on. Who determines if an employee is underperforming? The customer? Leadership? Peers? The answer is clear, it should be the team leader. If goals, objectives, roles, and responsibilities ar...

Robert K. Greenleaf is credited as the father of Servant Leadership. While Greenleaf certainly brought the concept of servant leadership to the forefront with his 1970 essay The Servant as Leader , he did not create the concept of servant leadership. There have been several historically significant servant leaders over the years. Two that come to mind are Abraham Lincoln and Martin Luther King, Jr. To understand what made them servant leaders, let's take a look at the traits of a servant leader: Listening Empathy Healing Awareness Persuasion Conceptualization Foresight Stewardship Commitment to the growth of people Building community If you have even a modest knowledge of history, you can see how the two men were servant leaders. While this blog does not have a religious focus, my Christian faith is built on servant leadership. Jesus was the epitome of a servant leader. So concerned with the well being of others that he allowed himself to be crucified for them. I suspect some of yo...

Back in 2009 I traveled to New York City to study at the American Management Association. It was fairly early in my management career and I thought I was a "big shot" getting to go to NYC and learn management. My class was mostly entry level managers who had never held a leadership role or taken any other leadership training. The instructor had us introduce ourselves and when it came to me, I mentioned that I'd had Six Sigma Team Leader and Total Quality Management training and that I had become a trainer on those subjects for my company. At break the instructor pulled me aside and told me that I was probably in the wrong class as it was for people with no previous management experience. As any great leader does, he recognized my knowledge and skill and put me to use as a sort of co-instructor. We had a great week of class, and the instructor took extra time with me to give me instruction he wasn't giving the rest of the class. One of the things he told me was, ...

If you have read my other blog posts, you know that I'm a huge proponent of servant leadership. The days of top down authoritative leadership are quickly becoming bygone. We live in the information age, where knowledge of anything is a few clicks away. I remember back in 1987 when I started my IT career there was two ways of learning new technology. You either read a book about 3" thick and memorized as much of it as you could (keeping it on a shelf for reference), or you installed the hardware or software and figured things out through trial and error. This was in the days before everything was GUI driven. You got a blinking prompt, and you had to know what to type. The beauty thing is, nearly every operating system performed similarly, so you simply had to look up the equivalent command from an OS you were familiar with. Logic skills were paramount. Tenacity, patience, and a strong desire to succeed were mandatory traits. There were many times I worked on something for...

Besides my love of business, leadership, motivation, and mentoring....I am also an avid music lover. So much so that 9 years ago I decided to learn to play bass guitar. Over the years I have learned that it's not just the notes you play, but how you play the notes, when you play the notes, and how those notes sound. This wasn't something foreign to me as this is the same lesson I learned as a communication major when I was in college. It's not just the words you say, but how you say them, when you say them, who says them, and how they sound. In the music industry, we call this "tone". Musicians spend untold time and money on developing their signature sound or mimicking the sound of their favorite artists. One of the effects often used in music is called compression. Compression is a complicated subject that unless you are a music geek or recording engineer you won't care much about. Basically, compression sets a threshold and any notes you play louder than t...

I've studied leadership and leaders for years. My dad was insistent that I read books such as "Think and Grow Rich" by Napoleon Hill, "Success Is a Choice" by Rick Pitino, and "Iacocca" by Lee Iacocca. I'd spend hours in his car on trips listening to audio tapes of Brian Tracy, Charlie "Tremendous" Jones, and the great Dr. Norman Vincent Peale. When I graduated college, my Dad said he wanted to provide one last piece of education to me, something that changed his life and helped him build a successful business. He always spoke with high regard for the writings of Dale Carnegie and the completion of the well known Dale Carnegie Course. Dad proudly displayed his certificate of completion from the course in his office and often pointed out how valuable the experience was to him. I graduated college in May 1995, and enrolled in the 12 week Dale Carnegie Course in August 1995. Each week Dad would ask me about the class and he would share exper...